COVID-19 UPDATE Announcement – Focus SB Limited business (almost) as usual
Support and Service
We have been operating a skeleton staff in our sales and accounts offices since Monday 30th March 2020, to further ensure the safety of all our staff and customers. This will mean that you may experience a slightly lower level of customer service and in our ability to answer incoming calls during this time. However with this in mind, we have been able to provide a reasonable level of service during this time to help customers plan future projects and complete current ones. We continue to monitor customer demand and have increased our staff levels slightly this week to support this.
- Sales enquiries
- Technical questions
- Brochures and literature
Manufacturing – business (almost) as usual
Focus SB is a British manufacturer with all production and finishing facilities in-house in East Sussex however, we are conscious of the government guidelines to social distancing and ensuring the continued safety of our staff. We have therefore adopted a skeleton staff approach for our production, assembly and dispatch departments. We are still servicing our customers where possible and will continue to dispatch customer orders. In line with customer demand we have increased staffing levels this week and we monitor customer demand on twice-weekly management conference calls.
Focus SB manufactures in-house and has adequate stock of raw materials and components with a robust supply chain to enable us to continue business as usual without any disruption to production or lead times. We are still shipping worldwide unless government guidelines restrict this.
Contact details remain the same via this link: https://www.focus-sb.co.uk/contact. We also have a presence on social media but again, we will be limiting posts until further notice, but we will be using those platforms to make significant announcements.
We would again like to take this opportunity to thank all our loyal customers for your continued support through these difficult and challenging times. We would like to wish you and your families and staff stay safe and healthy.
Managing Director – Focus SB Limited.
Focus SB COVID-19 announcement updated 30th April 2020.