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COVID-19 UPDATE Announcement – Focus SB Limited to adopt a ‘limited service provision policy’ where practicable and until further notice

  Friday, 20 March 2020 11:59
COVID-19 UPDATE Announcement – Focus SB Limited to adopt a ‘limited service provision policy’ where practicable and until further notice

Dear Customers and Partners,

Further to our policy of adopting the official government advice of “people to start working from home where they possibly can.” We have now decided to further limit the number of people working on our 3 sites to ensure the safety of our staff.

Support and Administration Service.

We will be adopting a skeleton staff in our sales and accounts offices from Monday 30th March 2020, to further ensure the safety of all our staff and customers. This will mean that you may experience a slightly lower level of customer service and in our ability to answer incoming calls during this time. I am sure our customers and suppliers will understand that we are in unprecedented times and we will endeavour to provide a level of service during this time.

Manufacturing – business (almost) as usual.

Focus SB is a British manufacturer with all production and finishing facilities in-house in East Sussex however, we are conscious of the government guidelines to social distancing and ensuring the continued safety of our staff. We have therefore decided to adopt a skeleton staff approach for our production, assembly and dispatch departments. We will still service our customers where possible and will continue to dispatch customer orders whilst we are able, pending any further government restrictions.

Supply Chain.

Focus SB manufactures in-house and has adequate stock of raw materials and components with a robust supply chain to enable us to continue business as usual without any disruption to production or lead times. We are still shipping worldwide unless government guidelines restrict this. We will however be suspending all deliveries into Focus SB until further notice and we have communicated this to our key suppliers under separate correspondence.

Contact.

Contact details remain the same for head office via this link: https://www.focus-sb.co.uk/contact. We also have a presence on social media but again, we will be limiting posts until further notice, but we will be using those platforms to make significant announcements on working times etc. as we go forward so please keep looking and we will ensure that we keep you informed via our platforms.

Your support.

We would again like to take this opportunity to thank all our loyal customers for your continued support through these difficult and challenging times. We would like to wish you and your families and staff stay safe and healthy.

In the meantime if you have any concerns or questions, please direct them to This email address is being protected from spambots. You need JavaScript enabled to view it.

Best wishes

Gary

 

Gary Stevens

Managing Director – Focus SB Limited.

 

Focus SB COVID-19 announcement updated 26th March 2020.